CASE STUDY
How a National Air Carrier Automated Fare Management at Scale
A national air carrier turned to AIS after a manual fare update process could no longer keep pace with rising daily volumes. The work took most of the day to complete, and fares were not always posted on time or with full accuracy across third-party travel sites.
AIS was selected to implement and run a managed automation process that mirrors the airline’s internal fare updates and publishes them externally each day.
The result was a more dependable process that reduced manual effort, improved posting accuracy, and helped the airline maintain more consistent fare visibility across external channels.
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Key Takeaways
- Processes more than 4,000 fares per day through a managed automation model
- Freed up more than 1,300 staff hours annually
- Improves same-day fare visibility while reducing errors reaching external distribution platforms
What You'll Learn
- What made manual fare updates difficult to sustain as daily volumes increased
- How AIS built and now manages an automation process tied to the airline’s internal fare updates
- How daily validation and monitoring helped keep fare updates timely and dependable