Leveraging AIS for Complex Processes: Why Industry Leaders Choose Us

Efficiency and accuracy are crucial for businesses striving to stay competitive. While automation is an excellent solution for handling repetitive tasks, when it comes to complex processes that require detailed analysis and decisioning, industry leaders turn to outsourcing partners like AIS for our expert human resources and specialized skills.

The Balance Between Automation and Human Expertise

Automation is a fantastic tool for handling rule-based, manual back-office functions prone to human error. At AIS, we take pride in developing robotic process automation (RPA) solutions using UiPath and other RPA suites for our clients, to ensure efficiency and accuracy in their processes. However, the nuanced understanding required for specialized and complex processes is best handled by highly trained professionals. Our clients recognize the distinct roles of automation and human expertise in their operations, highlighting the importance of choosing the right approach for each task.

AIS: The Gold Standard for Specialized Processes

With a customer base that spans across the financial services sector, AIS excels in managing a wide range of processes and procedures. As one of our mortgage servicing clients observed:

"AIS can handle both repetitive tasks and complex processes with equal efficiency. Their team brings quality, speed, and a high skill set."

This versatility highlights our commitment to delivering superior results across various types of work.

Our clients come to us for several reasons:

• Specialized Expertise: Complex processes often involve concentrated knowledge and analytical skills. For mortgage lenders and servicers, AIS brings a depth of expertise that ensures comprehensive tasks like loan audits, payment reconciliations, adjustable-rate mortgage reviews, and prior escrow projections are handled with precision and insight.
• Customized Solutions: The decision to outsource is not without its complexities. Certain industries, such as auto finance with its specialized processes and stringent regulatory requirements, demand more than a one-size-fits-all solution. Using our bankruptcy domain expertise, technology, and skilled professionals, AIS confirgured a tailored bankruptcy outsourcing model for a Top 5 auto lender that met the client's unique servicing needs of all key stakeholders including senior executives, operations, compliance and legal.
• Balanced Approach: The right partner knows precisely when and how to blend technology with the human touch. To assist a regional bank with its Positive Pay Scrub process, AIS developed a bot that processed 1,000 checks per hour to boost efficiencies for optimal fraud prevention. Five AIS banking professionals were paired with the bot to serve as a quality control function for exception processing and enhanced accuracy.
• Trust and Reliability: Our commitment to delivering exceptional results with minimal errors builds long-term trust with our clients. For a bank with roughly $50 billion in assets, AIS utilized a crawl, walk, run approach to back-office staffing that began with basic data entry support but grew to managing critical, analytical process like financial statement spreading, participation accounting, and fraud alert response.

Focus on People: The Core of Our Excellence

At AIS, our greatest asset is our people. Our staff augmentation model provides specialty solutions structured to address the intricacies of each of our clients' needs. This flexibility allows us to deliver high-quality service and exceptional value. Our clients appreciate our ability to integrate on-demand human resources where it matters most, ensuring that both automated and manual processes are executed with the highest standards of quality and efficiency.